How long does shipping take?
Please allow 2-3 business days to process and ship your order. Once shipped, USPS Ground is 3-5 business days and Priority shipping is 2 business days for delivery.
How will I know when my items have been shipped?
When your order finishes processing and begins its journey to you, an email or SMS will be sent to you with a USPS tracking number and link. Click the link or visit usps.com/tracking and enter your tracking number to receive further updates.
Can I cancel or change my order?
If you wish to change or cancel your order, you may do so within 24 hours of the order being placed by contacting us here https://bajonbeauty.com/pages/contact
What if my order arrives damaged or incorrect?
We package all our items very carefully to avoid damage in shipment, but it does happen from time to time. If any of your items are damaged, please contact us within 3 business days with photos of the damaged product so that we can proceed with a claim and replacement.
In the rare event that an item arrives to you incorrectly please contact us here https://bajonbeauty.com/pages/contact immediately and we'll do everything to make it right.
Can I change my shipping address after placing an order?
We understand that sometimes circumstances change. If you need to update your shipping address, please contact our customer support team within 24 hours. We will do our best to accommodate your request if your order has not yet been shipped. Once shipped nothing can be done to correct it.
Are there any additional customs fees or taxes?
Customs fees, import duties, or taxes may be applicable depending on your country's regulations. These additional charges are the responsibility of the customer and are not included in the product or shipping prices. We recommend contacting your local customs office for specific information about potential fees.
Do you offer expedited shipping?
Yes, we offer expedited shipping options for most regions. During the checkout process, you will be able to choose from various shipping methods with accelerated delivery times. Please note that additional charges may apply for expedited shipping.